Return Policy

Changed your mind? Returning UK orders to BuysBest is really easy. If for any reason you are not happy with your purchase, we offer a full refund or exchange within 28 days of delivery or collection as long as product is unused and in original condition (as it was received by you) with proof of purchase


Exclusion apply:

Unfortunately for health and hygiene reasons we are unable to exchange or refund on any Health and personal care / Health and Beauty Care unless the hygiene strips and tags are still in place and packaging remains undamaged.

Items sent back incomplete, missing parts or damaged will not qualify for a refund
Key information


Items bought online and would like to return please ensure that you have contacted prior to returning your item.

Please contact us through, we will reply to your email as quick as possible

Items bought in store, must be returned in Store.

We do not offer free return on change of mind or items no longer needed.

Returns methods for Faulty Items, If you have a faulty electrical item, If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

After 30 days, we’ll repair the product as long as it’s within the terms and conditions of our warranty.

We’ll refund the person who originally placed and paid for the order. This includes items purchased during Clearance and Price Match events.

If you return products which are outside our returns policy, or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep so your receipt or despatch note.


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The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


Credit card:

If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order


If you paid online using PayPal and return your item at our store, we can refund your PayPal account straight away. Please make sure you have your order confirmation or delivery note with you.

If you send your item back to us by courier, Royal Mail or Hermes Parcelshop, we'll process a refund to your PayPal account or bank account you have used during transaction. Once we receive your return.